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DOC. 013 — Service

Returns

Thirty days on unworn full-price garments. Markdown is final sale. Print faults are replaced, not argued about.

Markdown — final sale

Any item sold below its original price — sale, clearance, promotional markdown, or a struck-through compare-at price — is final sale. Markdown garments cannot be returned, exchanged or credited. This is stated on the product page at the point of purchase.

The only exception is a genuine fault: a misprint beyond our own tolerance, a failed seam, or the wrong garment arriving. In those cases we reprint or refund even on markdown.

Full-price returns

Unworn, unwashed, full-price garments with original tags and packaging can be returned within 30 days of delivery for a refund to the original payment method.

Start a return by emailing hello@dmvclothing.com with your order number and the pieces you want to send back. We will reply with a label and instructions. Do not ship anything back until you have that confirmation.

Conditions

  • The garment must be in the condition it arrived: unworn, unwashed, unaltered, free of odour, deodorant, makeup or pet hair.
  • Return shipping is free for faults, misprints and wrong items.
  • For change-of-mind returns on full-price items the label cost is deducted from the refund.
  • Exchanges are a return plus a new order. Sizes are not held in stock because every piece is printed to order.
  • Refunds are issued within five business days of the garment arriving back and passing inspection.
  • Sale, clearance and markdown items are not eligible for change-of-mind returns or exchanges.

Faults

If a print is misregistered beyond our own tolerance, a seam fails, or the wrong garment arrives, send photographs or a short video with your order number within 30 days of delivery. We will reprint or refund. Deliberate print texture is part of the work; a genuine fault is not.

We cannot accept

  • Markdown, sale or clearance items, except for a documented fault.
  • Garments returned after 30 days.
  • Worn, washed, damaged or untagged pieces.
  • Returns sent without a prepaid label or written confirmation from us.
  • Orders refused at the door, or refused because customs duties were not paid.
  • Orders placed with an incorrect or incomplete address.

Cancellations

Email hello@dmvclothing.com within two hours of ordering if you need to cancel. If production has not started we refund in full. Once printing has begun the garment cannot be cancelled, because it is made for you specifically.